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Terms & Conditions That Protect You

When you open an account with idncas, you're entering a relationship built on clear boundaries and your rights.

Account ownership and access rulesDeposit and withdrawal termsData protection and your privacyHow we handle account disputes
Explore the Lobby Read FAQ
idncas Terms & Conditions That Protect You
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How to Reach Us About Terms

If you have questions about what our terms mean for your account or how a specific rule applies to you, our support team is here to…

Live Chat Open the chat widget in the lobby or on this page.
Email Support Send details to our support email address listed in your account dashboard.
Account Settings Visit Settings > Help & Legal inside the lobby to find FAQs about our…
HOW WE PROTECT YOU

Data, Security & Your Rights

Your account security and data privacy are non-negotiable. We encrypt all communications between your device and our servers, store your payment details in PCI-compliant vaults, and never share your personal information with…

Encryption & Vault Storage

All deposit and withdrawal data travels over encrypted channels. Payment card details and bank account information are stored in separate, PCI-certified systems that we never access directly.

Two-Step Withdrawals

Every withdrawal request triggers automatic verification: we check your identity and the linked payment method, then the processor confirms the transaction before funds leave our platform.

Data Retention & Deletion

We keep your account data for as long as your account is active, plus one year for audit purposes. You can request deletion anytime; we comply within 30 days where local law permits.

Dispute & Chargeback Handling

If you report a withdrawal didn't arrive or a deposit was charged twice, we open a ticket immediately. We work with DANA, OVO, GoPay and QRIS to trace the transaction and reverse errors within 5–7 business days.

Account Access Requests

Want to download your play history, deposit records or account statements? Visit Settings > Data & Reports. We generate your file within 48 hours and make it available for 30 days.

Contact Our Data Team

Questions about how we use your information or requests to update your details? Email the address in your Account Settings under Privacy & Legal. We respond within 10 business days.

Your Most Asked Questions About Our Rules

We've gathered the questions we hear most often about how our terms work in practice. If your question isn't here, our support team is ready to walk you through it.

You can pause your account anytime through Account Settings > Pause Account. During a pause, you can't deposit or play, but your balance stays intact. Pause periods range from 7 days to 12 months. When the time expires, your account reactivates automatically unless you extend the pause or close it permanently.

Deposits via DANA, OVO, GoPay and QRIS usually clear in under one minute; your balance updates in the lobby immediately. Withdrawals are verified within 30 minutes, then the processor (DANA, OVO, GoPay or QRIS) completes the transfer to your registered account within 1–4 hours depending on the method.

Yes. Go to Wallet > Linked Methods in your account. You can add a new DANA, OVO, GoPay or QRIS account, then set it as your default for future withdrawals. Previous deposits can only be withdrawn to the method you used to deposit them for security reasons.

Open a dispute ticket through Help > Report an Issue inside the lobby. Include screenshots of the transaction. We investigate within 24 hours and contact the processor (DANA, OVO, GoPay or QRIS) to trace the payment. Refunds for duplicate deposits or failed transfers typically complete within 5–7 business days.

Yes. Visit Account Settings > Data & Reports to download your deposit history, withdrawal records, gameplay logs and account statements as a PDF. Files are generated within 48 hours and remain available for 30 days. This data is yours; you can request it anytime.

You can close your account anytime through Account Settings > Close Account. We process permanent closures within 24 hours. Any remaining balance is withdrawn to your registered payment method within 48 hours. Once closed, your account cannot be reopened.

Report it immediately through Help > Security Concern. We freeze the account, review all transactions, and investigate with your payment processor. If we confirm fraud, we refund unauthorized activity and reset your password. Report within 60 days of the transaction for the strongest protection.

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