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How We Protect Your Legal Rights

When you open an account with idncas, your data, payments and account access are governed by clear terms that apply where local law permits.

Account SecurityData ProtectionPayment VerificationYour Rights
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idncas How We Protect Your Legal Rights
REACH OUR TEAM

Legal Support and Account Assistance

Our support team handles account disputes, payment queries and legal concerns across multiple channels.

Email Support Send legal and compliance questions to [email protected].
Live Chat Open the chat widget in your account lobby 24/7.
Account Verification If you need to verify your identity or dispute a transaction, navigate to Account…
HOW WE KEEP YOU SECURE

Data Handling, Cookies and Account Privacy

idncas uses industry-standard encryption to protect your login credentials and payment information. We collect your name, email, phone number and banking details to verify your identity, process deposits via DANA, OVO, GoPay…

Encryption

All logins and payment data are encrypted end-to-end. Your credentials are never stored in plain text, and your account is protected by two-factor verification on request.

Payment Data

We collect and store your banking details solely to process deposits and withdrawals via DANA, OVO, GoPay and QRIS. This information is retained for seven years for compliance.

Cookies & Tracking

We use cookies to keep you logged in and remember your game preferences. You can disable cookies in your browser; your account and funds remain accessible from any device.

Data Requests

Want to see, change or delete your personal information? Email [email protected] with your account number. We process requests within fourteen days.

Account Security

Your withdrawal records and game history are linked to your account ID and encrypted on our servers. Only you and authorised support staff can access your data.

Third-Party Sharing

We never sell or share your personal data with third parties. Our payment partners (DANA, OVO, GoPay, QRIS) receive only the minimum needed to process your transaction.

Legal and Account Rights FAQs

Below are answers to the questions we hear most often about account terms, data privacy, payment rights and how to exercise your legal options with idncas.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within two minutes. Click the link and set a new password. If you don't receive the email, check your spam folder or contact live chat to verify your account details.

Yes. Log into your account, go to Wallet > History, and download your full transaction report as a PDF. It includes all deposits, withdrawals and game activity with timestamps. For records older than twelve months, email [email protected] with your account number and date range.

Contact us immediately at [email protected] or live chat. We will freeze your account, review session logs and verify which transactions were yours. Unauthorised withdrawals are reversed where our investigation confirms fraud, and funds are returned to your wallet.

We retain your name, email and banking details for seven years after your last activity to comply with Indonesian financial regulations. Game records are kept for three years. If you close your account, we anonymise your data after one year unless you request immediate deletion.

Yes. Go to Account > Settings > Close Account and confirm your request. Your account will be closed within 24 hours. Your transaction history is retained for seven years for legal compliance, but your personal name and email are removed from our active systems.

It means your access to games, deposits and withdrawals comply with regulations in your region of Indonesia. Where local law restricts certain games or payment methods, we disable them for your location. Your full rights are governed by Indonesian law and this agreement.

Email our compliance team at [email protected] with details of your concern. We acknowledge receipt within one business day and investigate all complaints. You can also contact local consumer protection authorities in your city if you believe your rights have been breached.

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