Frequently Asked Privacy Questions
Yes. Contact our support team with your account username and request a data report. We'll send you a list of information we hold — name, email, phone, deposit history, withdrawal records and payment method details — within five business days.
We retain your withdrawal records and transaction history for the duration of your account membership plus the legally required retention period. After you close your account, we keep records securely for as long as local law requires, then delete them permanently.
No. We share your data only with payment processors who handle DANA, OVO, GoPay and QRIS transfers, and with legal authorities where local law requires it. We never sell your contact information to marketing companies or affiliate networks.
Your account data remains encrypted and accessible to you for 30 days after closure if you wish to reopen. After the retention period set by local law, we permanently delete your personal information from our servers.
Absolutely. Go to Settings in your account menu and toggle off email marketing. You'll still receive transactional emails about deposits, withdrawals and account security — those we must send to keep your account safe.
Yes. Deposits through DANA, OVO, GoPay and QRIS are processed by encrypted payment gateways. We never store your banking credentials — only the confirmation that your transfer cleared. Your payment method stays protected end-to-end.
Reach out to our support team via live chat in the lobby, email, or the Account Settings menu. For data requests or privacy disputes, include your username and specific concern so we can respond quickly and thoroughly.
